/* FSS Help Desk - Front styles */
:root{
  --fss-border:rgba(148,163,184,.18);
  --fss-text:#e2e8f0;
  --fss-muted:#94a3b8;
  --fss-primary:#ef4444;
  --fss-primary-2:#dc2626;
  --fss-ring:rgba(239,68,68,.35);
}
.fss-portal{max-width:1100px;margin:32px auto;padding:0 18px;color:var(--fss-text);}
.fss-portal-header{display:flex;gap:16px;align-items:flex-end;justify-content:space-between;margin-bottom:18px;}
.fss-portal-header h1{margin:0;font-size:32px;letter-spacing:-.02em;}
.muted{color:var(--fss-muted);}
.fss-card{background:rgba(15,23,42,.92);border:1px solid var(--fss-border);border-radius:18px;padding:18px;box-shadow:0 10px 30px rgba(0,0,0,.25);}
.fss-auth{max-width:520px;margin:48px auto;text-align:center;}
.fss-grid{display:grid;grid-template-columns:1fr;gap:12px;}
@media (min-width:760px){.fss-grid{grid-template-columns:2fr 1fr;}}
label{display:block;font-size:12px;color:var(--fss-muted);margin-bottom:6px;}
input[type=text], textarea, select{width:100%;background:rgba(2,6,23,.35);border:1px solid var(--fss-border);color:var(--fss-text);border-radius:12px;padding:10px 12px;outline:none;}
input[type=text]:focus, textarea:focus, select:focus{border-color:rgba(239,68,68,.5);box-shadow:0 0 0 4px var(--fss-ring);}
textarea{resize:vertical;}
.fss-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:12px;}
.actions{display:flex;gap:10px;flex-wrap:wrap;}
.fss-btn{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:10px 14px;border:1px solid var(--fss-border);background:rgba(2,6,23,.25);color:var(--fss-text);text-decoration:none;font-weight:600;cursor:pointer}
.fss-btn:hover{border-color:rgba(148,163,184,.35);transform:translateY(-1px);}
.fss-btn-primary{background:linear-gradient(135deg,var(--fss-primary),var(--fss-primary-2));border-color:rgba(239,68,68,.55);box-shadow:0 10px 25px rgba(239,68,68,.18);}
.fss-alert{background:rgba(239,68,68,.08);border:1px solid rgba(239,68,68,.35);padding:10px 12px;border-radius:12px;margin:10px 0;color:var(--fss-text);}
.fss-table-wrap{overflow:auto;border-radius:12px;border:1px solid var(--fss-border);}
.fss-table{width:100%;border-collapse:collapse;min-width:740px;}
.fss-table th,.fss-table td{padding:12px 12px;border-bottom:1px solid var(--fss-border);text-align:left;}
.fss-table th{color:var(--fss-muted);font-size:12px;text-transform:uppercase;letter-spacing:.08em;background:rgba(2,6,23,.25);}
.fss-table tr:hover td{background:rgba(2,6,23,.18);}
.badge{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;border:1px solid var(--fss-border);font-size:12px;}
.badge-open{background:rgba(34,197,94,.08);border-color:rgba(34,197,94,.35);}
.badge-pending{background:rgba(245,158,11,.08);border-color:rgba(245,158,11,.35);}
.badge-closed{background:rgba(148,163,184,.08);border-color:rgba(148,163,184,.35);}
.fss-ticket-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start;margin-bottom:10px;}
.fss-thread{display:flex;flex-direction:column;gap:12px;margin-top:14px;}
.msg{border:1px solid var(--fss-border);border-radius:16px;padding:12px;background:rgba(2,6,23,.22);}
.msg.me{border-color:rgba(239,68,68,.35);background:rgba(239,68,68,.06);}
.msg.internal{background:rgba(245,158,11,.08);border-color:rgba(245,158,11,.35);}
.msg-head{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:6px;}
.msg-head .name{font-weight:700;}
.msg-body p{margin:0 0 8px 0;}
.chip{display:inline-block;margin-bottom:8px;padding:2px 8px;border-radius:999px;background:rgba(245,158,11,.12);border:1px solid rgba(245,158,11,.35);color:#f59e0b;font-size:12px;}
.fss-reply{margin-top:18px;}
.fss-attachments{margin-top:14px;}
.fss-attachments ul{margin:8px 0 0 18px;}
.fss-kb-search{display:flex;gap:10px;flex-wrap:wrap;margin:12px 0;}
.fss-kb-search input{flex:1;min-width:220px;}
.fss-kb-list{display:grid;gap:10px;margin-top:10px;}
.fss-kb-item{border:1px solid var(--fss-border);border-radius:14px;padding:12px;background:rgba(2,6,23,.18);}
.fss-kb-title{text-decoration:none;font-weight:800;}